Frequently asked questions
Practical answers about how our in-home service works.
Service & scheduling
What areas do you serve?
We provide residential, in-home service centered on Belmont and nearby Greater Boston towns. If you're unsure, call 857-746-1565.
Is sending a request the same as booking?
No. Your request goes to our team, and we contact you to confirm availability and a visit time.
Do you offer same-day service?
When the schedule allows. We can't guarantee it, but we'll tell you the earliest available time.
How does the service-call fee work?
The service-call fee is credited toward your repair when you go ahead with it.
Is your work guaranteed?
Repairs are backed by a 3-month warranty.
Do you have a shop I can bring my appliance to?
No — we're an in-home service. A technician comes to you.
Appliance questions
Is it worth repairing my refrigerator?
Often, yes. Many cooling problems come from fans, defrost parts or controls. We explain the diagnosis and repair before any work begins.
What should I do while I wait?
Keep doors closed, move perishables to a cooler, and avoid unplugging the unit repeatedly.
Could it just be the water filter?
Sometimes. A clogged filter can slow fill. If replacing it doesn't help, request a visit.
Do you service chest freezers?
Yes, residential upright and chest freezers in the home.
My washer is full of water — what now?
Turn it off, close the water valves if you can, and don't force the door. We'll take it from there.
Is a slow dryer a safety issue?
It can be. Lint-restricted venting causes overheating. Clean the lint screen and avoid running it unattended until it's checked.
I smell gas — should I book a visit?
No. Leave the home and call your gas utility or 911 first. Book repair only once it's safe.
Can a cracked glass cooktop be repaired?
Cracked glass usually needs a replacement top. We'll confirm part availability during the visit.
Do you fix countertop microwaves?
We focus on built-in and over-the-range units, where replacement is harder.
Should I keep using a leaking dishwasher?
No. Stop using it and wipe up water to protect your floors until it's repaired.
Ready to get your appliance working again?
Send a request and our team will contact you to confirm availability.