Privacy Policy

Last updated: November 6, 2026

Prosperium Appliance Repair (“Prosperium,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, contact us, request an appointment, or receive appliance repair services.

1. Information We Collect

The information we collect depends on how you interact with us.

Information you provide. When you contact us or request service, we may collect:

• Your name, telephone number, and email address.
• Your service address, ZIP code, and relevant access instructions.
• Appliance details, including type, brand, model, serial number, and reported problems.
• Appointment preferences and information needed to coordinate your visit.
• Photos, messages, and other materials you choose to send.
• Service history, estimates, invoices, and warranty-related records.

Please avoid sending Social Security numbers, account passwords, full payment card details, or other sensitive information through general contact forms, email, or chat.

Information collected through the website. Our website and its supporting providers may collect technical information, including your IP address, browser and device type, pages viewed, approximate location derived from your IP address, referring website, and the date and time of your visit.

Payment information. If you pay through a third-party payment service, that provider processes payment information under its own privacy practices. We may receive transaction details needed to confirm payment, issue receipts, handle refunds, and maintain accounting records.

2. How We Use Information

We use information for purposes connected with our website and appliance repair business, including to:

• Respond to questions and service requests.
• Prepare estimates and arrange appointments.
• Assign technicians and coordinate access to the service location.
• Diagnose appliance problems and perform repairs.
• Send appointment reminders, arrival updates, invoices, and service communications.
• Process payments and manage warranty requests.
• Maintain business records and resolve customer concerns.
• Protect our website and business against fraud, misuse, and unauthorized access.
• Understand website performance and improve our services.
• Send promotional communications where permitted and with consent when required.
• Meet legal obligations and establish or defend legal claims.

3. How We Disclose Information

We may disclose relevant information to the people and organizations needed to operate our business and fulfill your requests.

Technicians and service personnel. Employees and contractors may receive your contact information, service address, appliance details, and other information necessary to carry out their assignments.

Business service providers. We may use providers for website hosting, appointment scheduling, customer communications, payment processing, recordkeeping, and website analytics. These providers receive information needed to support the functions they perform for us.

Legal and protective purposes. We may disclose information when required by law or when reasonably necessary to respond to lawful requests, protect someone’s safety, prevent fraud, or protect our rights.

Business transactions. Information may be transferred as part of a merger, acquisition, sale, or other business restructuring, subject to applicable legal requirements.

At your request. We may disclose information when you direct us to do so or provide appropriate authorization.

4. Telephone, Email, and Text Communications

When you provide contact information with a service request, we may use it to communicate about that request, your appointment, payment, or follow-up service.

Providing contact information for an appointment does not, by itself, constitute consent to receive automated promotional calls or texts. Where required, we obtain separate consent for marketing communications.

You can unsubscribe from promotional emails using the instructions in those messages or by contacting us. Necessary service communications may continue while we are handling an active request.

We do not share mobile numbers or text-message opt-in information with third parties for their own marketing. We may disclose this information to providers that help deliver messages on our behalf.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functions, remember preferences, and understand how visitors use the site.

You can manage cookies through your browser settings. Blocking or deleting cookies may affect certain website features. Where available, you can also use the website’s privacy or cookie controls.

6. Online Forms and Chat

Information submitted through appointment forms, contact forms, or any available chat feature may be stored and used to respond to you and manage your service request.

If a third-party provider supports these features, it may process submitted information to provide that functionality. Please share only information relevant to your inquiry.

7. Information Security

We use reasonable administrative, technical, and physical measures designed to protect personal information. Access is limited according to business responsibilities and service needs.

However, no website, communication channel, or storage system can be guaranteed completely secure.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing services, administering warranties, maintaining accounting records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of record, the reason it was collected, and applicable requirements. Information may remain in backups until those backups are deleted or replaced through our normal processes.

9. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information you have provided. Depending on where you live and which laws apply, you may have additional privacy rights.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal, accounting, warranty, security, or dispute-resolution purposes. We will respond as required by applicable law and explain any relevant limitations.

You may also decline to provide optional information. Certain details, such as your service address and contact information, are necessary to arrange an in-home repair.

10. Children’s Privacy

Our website and services are intended for adults arranging appliance repair services. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may link to external websites, including payment services, review platforms, or social media pages. Those organizations manage their own information practices. Please review their privacy notices before providing information.

12. Updates to This Policy

We may revise this Privacy Policy when our services, information practices, or legal obligations change. The revised policy will appear on this page with an updated date. We will provide additional notice or obtain consent when required by law.

13. Contact Us

For privacy questions or requests, contact:

Prosperium Appliance Repair
Website: www.prosperiumars.com
Phone: 857-746-1565
Email: service@prosperiumars.com
Address: 375 Acorn Park Drive, Belmont, MA 02478