Terms & Conditions

Last updated: November 6, 2026

These Terms & Conditions describe the rules for using the Prosperium Appliance Repair website and the general conditions applicable to service requests.

“Prosperium,” “we,” “us,” and “our” refer to Prosperium Appliance Repair.

Please review these terms before requesting service. Specific estimates, repair authorizations, and written warranty terms provided for your appointment also apply. Nothing in these terms limits rights or remedies that cannot be restricted under applicable law.

1. Our Website and Services

Our website provides information about residential appliance repair, service locations, and ways to contact us or request an appointment.

Website descriptions, troubleshooting articles, photographs, and answers to common questions provide general guidance. They do not establish a diagnosis or guarantee that a particular appliance can be repaired.

Service availability depends on your location, appliance type and model, technician availability, and the work required.

2. Acceptable Website Use

You may use our website for lawful purposes, including researching services and submitting genuine inquiries.

You must not:

• Submit fraudulent requests or impersonate another person.
• Attempt to access information, accounts, or systems without authorization.
• Disrupt the website or introduce malicious software.
• Use forms or messaging features to send spam, threats, or unlawful content.
• Use automated tools in a manner that compromises security or unreasonably burdens our systems.
• Copy or commercially exploit protected website materials without permission or another lawful basis.

We may restrict access when reasonably necessary to address misuse or protect website security.

3. Appointment Requests and Confirmation

Submitting an online form, sending a message, or leaving a voicemail does not by itself reserve an appointment. Your appointment is confirmed when our team communicates confirmation to you.

Please provide accurate contact information, the service address, and a description of the appliance problem. Tell us about relevant access restrictions, stacked appliances, built-in installations, or other conditions that could affect the visit.

Appointment windows are estimates. If an earlier repair, traffic, weather, or another circumstance affects our arrival, we will make reasonable efforts to notify you.

4. Same-Day Service and Repair Timing

Same-day appointments may be available, depending on scheduling, location, and the nature of the request.

A same-day appointment does not necessarily mean the repair will be completed that day. Diagnosis, replacement-part availability, appliance condition, and additional testing may require a follow-up visit.

We will communicate the expected next steps and any material changes to the anticipated repair schedule.

5. Diagnosis, Estimates, and Authorization

Similar appliance symptoms can have different causes. Pricing discussed before inspection may be preliminary unless we expressly identify it as a firm quote.

Before repair work begins, we will explain the recommended work and applicable charges and obtain your authorization. You may request a written estimate describing the expected cost or pricing basis and anticipated repair timing.

If further inspection reveals additional work or a change in the approved price, we will explain the change and obtain authorization before proceeding with that additional work.

Authorization may be documented through a signed estimate, electronic approval, or another lawful method.

6. Diagnostic and Service-Call Charges

Any applicable diagnostic or service-call charge will be disclosed before the visit, including whether it is payable if you decline the repair or the appliance cannot be repaired.

The service-call fee is credited toward your repair when you go ahead with it.

Any additional charges related to access, appliance configuration, or work beyond the original request will be explained and approved before they are incurred.

7. Replacement Parts

Required parts depend on the appliance model and diagnosis. Some parts must be ordered, and availability or delivery times may change.

We will identify the replacement parts proposed for your repair and disclose whether they are new, used, or rebuilt, as applicable. Material substitutions affecting the agreed repair will be discussed with you before installation.

If a required part is unavailable or discontinued, we will explain the available options before proceeding.

8. Access and Customer Responsibilities

The person authorizing service must own the appliance or have permission from the owner or other authorized party.

For the appointment, please:

• Arrange access for our technician.
• Have an adult authorized to approve the work available.
• Clear a reasonable working area around the appliance.
• Secure pets and keep children away from the work area.
• Inform us of known leaks, electrical problems, previous repairs, or other relevant conditions.

If the appliance cannot be accessed safely, we may need to pause or reschedule the work. Any proposed charge associated with additional work or a return visit must be disclosed and agreed to beforehand.

These responsibilities do not excuse us from using reasonable care when performing services.

9. Cancellations and Rescheduling

Please contact us as soon as possible if you need to cancel or change your appointment.

Any cancellation charge, missed-appointment charge, deposit requirement, or special-order part condition must be separately disclosed and agreed to before it applies. This website policy does not, by itself, impose those charges.

If we need to reschedule, we will contact you to arrange another available appointment.

10. Payment and Service Records

Payment amounts and due dates will be stated in the approved estimate, invoice, or other agreed service documentation.

We will provide a record of the services performed and applicable charges, using an itemized description or an appropriate disclosed flat-rate format.

Any required deposit will be explained before payment, including its purpose and applicable cancellation or refund conditions.

Please contact us promptly if you believe an invoice contains an error.

11. Repair Warranty

Prosperium provides a 3-month warranty. Your service documentation will identify the covered repair, applicable parts and labor coverage, the start date, and any lawful conditions disclosed before you authorize the work.

If a problem arises that you believe relates to the covered repair, contact us with your service address, invoice details, and a description of the issue so we can assess it and arrange appropriate service.

The repair warranty concerns the work covered by your service documentation; it is not a representation that every component of the appliance has been replaced or renewed.

Any separate manufacturer warranty applies according to its terms. Our stated warranty does not replace, shorten, or exclude any implied warranty or other consumer right provided by applicable law.

12. Communications and Privacy

We may contact you using the details you provide to respond to your inquiry, confirm an appointment, provide arrival updates, discuss repairs, deliver invoices, or handle follow-up questions.

Service requests do not automatically enroll you in promotional messaging. Marketing communications are subject to applicable consent and opt-out requirements.

Our Privacy Policy explains how we handle personal information associated with website visits and service requests. These terms do not replace any separate consent required for marketing, call recording, or other activities.

13. Photos, Feedback, and Reviews

Please submit only materials you have the right to share.

Photos and descriptions sent for diagnosis or customer support may be used to handle your request. Sending those materials does not automatically authorize us to publish images of your home, your identity, or your private communications.

If we request permission to feature your testimonial or photographs in our marketing, we will explain the proposed use and obtain appropriate permission.

Nothing in these terms prevents you from posting an honest review or sharing your lawful opinion about our services.

14. Website Content and Brand References

Website materials created by or licensed to Prosperium are protected by applicable intellectual property laws. You may view them for personal use and use them as otherwise permitted by law.

Appliance manufacturer names and trademarks belong to their respective owners. References to a brand identify the appliances we service and do not, by themselves, establish manufacturer authorization, sponsorship, or affiliation.

15. External Websites and Website Availability

Our website may link to third-party services or use external providers for functions such as maps, scheduling, or payments. Those providers may have their own terms and privacy policies.

We work to keep our website accessible and accurate, but interruptions, outdated information, and technical errors may occur. Please contact us to verify information material to your service decision.

16. Safety and Informational Content

Online maintenance tips and troubleshooting information cannot account for every appliance or installation. Follow the appliance manufacturer’s safety instructions and seek qualified assistance when needed.

If you suspect a gas leak, fire, or immediate electrical hazard, stop troubleshooting, move to a safe location, and contact the appropriate emergency service or utility provider.

An online appointment request is not an emergency-response service.

17. Responsibility and Consumer Rights

Responsibility for a loss or damage will be determined under applicable law and any enforceable agreement governing the specific service.

These terms do not exclude responsibility for our negligence or misconduct, waive rights relating to defective services, or restrict warranties and remedies that the law protects.

Please notify us promptly of a service concern or suspected damage so we can investigate. This request does not shorten any legal deadline or make notification a condition of rights that cannot lawfully be restricted.

18. Questions and Disputes

If you have a concern about an appointment, invoice, repair, or these terms, please contact us so we can review the facts and seek a resolution.

You retain the right to contact a consumer-protection agency or pursue remedies available under applicable law.

These terms are governed by Massachusetts law, subject to any mandatory protections that apply in another jurisdiction.

19. Updates and Other Agreements

We may revise these terms and publish an updated version with a new revision date. Changes will apply prospectively and will not retroactively change an approved repair agreement or existing warranty.

For a particular repair, a specific agreement presented to and accepted by you controls over conflicting general website language, to the extent permitted by law.

If a provision is found unenforceable, the remaining provisions will continue to apply where legally permissible.

20. Contact Us

For questions about these terms, contact:

Prosperium Appliance Repair
Website: www.prosperiumars.com
Phone: 857-746-1565
Email: service@prosperiumars.com
Address: 375 Acorn Park Drive, Belmont, MA 02478