Our warranty
Repairs are backed by a 3-month warranty.
A 3-month warranty on repairs
Repairs are backed by a 3-month warranty. If something isn't right after your repair, call us at 857-746-1565 and mention your original visit.
How to request warranty help
Call us and mention your original visit, the appliance, and what is happening after the repair.
Have your service paperwork or request reference handy if available. Describe whether the original symptom has returned or something different is happening so we can discuss the next step.
Questions about coverage
Ask your technician or call us about coverage and exclusions for your specific repair. A new symptom does not by itself establish whether a repair is covered; contact us to discuss it.
Useful details for a follow-up call
Tell us the date of the repair if you know it, the appliance brand and model, and the work described on your service paperwork. Explain whether the appliance worked normally after the visit and when the current symptom first appeared. If a display shows a message, record its exact wording rather than guessing which part is involved.
For refrigeration, describe which compartment is affected. For a washer or dishwasher, note the cycle stage where it stops and whether water remains. For cooking appliances, identify the oven cavity or burner. These observations help us understand your concern without asking you to open the appliance or perform internal checks.
Keep safety separate from coverage questions
Do not continue running an appliance that leaks near electrical parts, sparks, produces an electrical burning smell or heats uncontrollably. Avoid wet plugs and outlets, and do not remove covers or bypass safety controls. If you smell gas, leave the home without operating switches and contact your gas utility or 911 from outside. Discuss the repair follow-up once the situation is safe.
Our repair warranty and manufacturer coverage
Our 3-month repair warranty is separate from any warranty supplied by the appliance manufacturer. Prosperium is an independent service, not a manufacturer-authorized service center. Manufacturer coverage must be checked directly with the manufacturer using your purchase documents, model and serial number. A product badge or registration alone does not tell us what that coverage includes.
For questions about the repair we completed, call us during our daily 7 AM–7 PM hours. We can discuss the original visit and the next step; a follow-up inquiry is not a confirmed appointment or a promise of same-day service.